You are the first point of contact for everything around invoices and payments – and you keep our cash flow on track.
Act as the first point of contact for customers on all invoicing and payment-related inquiries.
Manage the daily invoicing process using our license management tool and invoicing software for a multi-currency, multi-entity customer portfolio (Germany, United States).
Issue credit notes and invoice corrections, and maintain customer master data (new accounts, payment terms, changes).
Make sure invoices reach our customers on time and accurately.
Post incoming payments (cash application) and reconcile open items and AR ledgers.
Own the dunning process, from due-date monitoring to dunning runs.
Resolve payment discrepancies, disputes and outstanding claims together with Sales and Customer Success.
Prepare AR reporting and KPIs such as DSO, aging analysis and cash collection forecasts.
Support month-end and year-end closing as well as internal and external audits.
